Shipping & Delivery Policy

Effective Date: July 31, 2026

At Mackys Luxury, we are committed to delivering your orders safely, efficiently, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Mackys Luxury, you agree to the terms outlined in this policy.

  1. ORDER PROCESSING

All orders are processed after successful payment confirmation.

Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

During promotional periods, holidays, or high order volumes, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a confirmation notification.

  1. DELIVERY LOCATIONS

Mackys Luxury currently delivers across Nigeria.

We work with trusted logistics and courier partners to ensure your order reaches you safely and efficiently.

If your location is outside our normal delivery coverage, our customer support team will contact you before processing your order.

  1. ESTIMATED DELIVERY TIMES

Estimated delivery times are as follows:

  • Lagos: 1–3 Business Days
  • Other South-West States: 2–4 Business Days
  • Other States within Nigeria: 3–7 Business Days

Delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

  1. SHIPPING FEES

Shipping fees are calculated based on:

  • Delivery location
  • Package size and weight
  • Courier charges

The applicable shipping fee will be displayed during checkout before you complete your order.

  1. ORDER TRACKING

Once your order has been shipped, you may receive shipping updates or delivery notifications where available.

If you require assistance tracking your order, please contact our customer support team with your order number.

  1. DELIVERY ATTEMPTS

Please ensure that someone is available to receive your order at the delivery address provided.

If delivery cannot be completed due to incorrect information or the recipient’s unavailability, additional delivery charges may apply for re-delivery.

  1. CUSTOMER RESPONSIBILITIES

To ensure successful delivery, customers are responsible for providing accurate:

  • Full Name
  • Phone Number
  • Delivery Address
  • Landmark (where applicable)

Mackys Luxury will not be responsible for delays resulting from incorrect or incomplete delivery information.

  1. DELIVERY DELAYS

Although we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Extreme weather conditions
  • Public holidays
  • Courier service disruptions
  • High order volumes
  • Security or transportation challenges

We appreciate your patience should any of these situations arise.

  1. FAILED DELIVERIES

If an order is returned to us because:

  • The address provided was incorrect,
  • The customer could not be reached,
  • The package was refused without prior arrangement,

the customer may be responsible for the cost of re-shipping the order.

  1. DAMAGED OR MISSING ITEMS

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery.

Kindly provide:

  • Your Order Number
  • Clear photographs of the package and item(s)
  • A brief explanation of the issue

We will investigate the matter and provide an appropriate resolution as quickly as possible.

  1. ORDER INSPECTION

We encourage customers to inspect their order immediately upon delivery.

If you notice any issues, please contact us before using the product.

  1. SHIPPING RESTRICTIONS

Delivery times may vary for remote or hard-to-reach locations.

Certain products may require additional handling or packaging to ensure safe delivery.

  1. CONTACT US

For questions regarding shipping or delivery, please contact us.

Mackys Luxury

Email: info@mackysluxury.com

Phone: +234 8100522311

Location: 23, Road Market Amuwo-Odofin Plaza shop F6, Festac Town, Lagos.

Business Hours:

Monday – Saturday

9:00 AM – 6:00 PM

Thank you for shopping with Mackys Luxury.

We appreciate your trust and remain committed to delivering premium fashion products with reliable service and exceptional customer care.