Terms & Conditions

Effective Date: July 31, 2026

Welcome to Mackys Luxury.

These Terms & Conditions govern your access to and use of the Mackys Luxury website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

  1. ABOUT MACKYS LUXURY

Mackys Luxury is an online fashion retailer offering carefully selected women’s shoes, handbags, accessories, and other fashion items.

We are committed to providing quality products and excellent customer service.

  1. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.
  1. PRODUCTS

We make every effort to display our products as accurately as possible.

However:

  • Colours may appear slightly different depending on your device or screen settings.
  • Product measurements may vary slightly.
  • Availability is subject to stock levels.

We reserve the right to discontinue or modify products at any time without prior notice.

  1. PRICING

All prices displayed on our website are in Nigerian Naira (₦).

While we strive to ensure pricing accuracy, we reserve the right to correct pricing errors where necessary.

If an incorrect price is displayed after you have placed an order, we will contact you before processing your purchase.

  1. ORDERS

Once an order is placed, you will receive an order confirmation email or notification.

Submission of an order does not guarantee acceptance.

Mackys Luxury reserves the right to:

  • Accept or decline any order.
  • Cancel orders suspected of fraud.
  • Limit quantities purchased.

If your order is cancelled after payment, you will receive a refund in accordance with our Refund Policy.

  1. PAYMENT

Payments are securely processed through trusted payment providers such as Paystack.

We do not collect or store your debit or credit card information.

Orders will only be processed after successful payment confirmation.

  1. SHIPPING & DELIVERY

Delivery times vary depending on your location.

While we work hard to deliver orders promptly, delivery dates are estimates and may be affected by factors beyond our control.

Customers are responsible for providing accurate shipping information.

Additional delivery charges may apply for remote locations.

  1. RETURNS & EXCHANGES

Returns and exchanges are subject to our Returns & Refund Policy.

Products must be returned unused, unworn, and in their original condition with all packaging where applicable.

Items showing signs of wear, damage, or misuse may not qualify for return or exchange.

  1. ORDER CANCELLATION

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, cancellation requests may no longer be accepted.

  1. CUSTOMER RESPONSIBILITIES

Customers agree to:

  • Provide accurate personal information.
  • Maintain the confidentiality of their account details.
  • Use the website responsibly.
  • Avoid any activity that could interfere with the operation or security of the website.
  1. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Product images
  • Logos
  • Graphics
  • Website design
  • Product descriptions
  • Text
  • Icons
  • Layout

is the property of Mackys Luxury unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

  1. LIMITATION OF LIABILITY

Mackys Luxury shall not be liable for:

  • Delays caused by courier services.
  • Losses resulting from incorrect customer information.
  • Website interruptions beyond our control.
  • Indirect or consequential damages arising from the use of our website.

Our total liability shall not exceed the amount paid for the purchased product where permitted by law.

  1. PRIVACY

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

  1. THIRD-PARTY SERVICES

Our website may contain links or integrations with third-party services including payment gateways and delivery providers.

We are not responsible for the policies, content, or practices of those third-party services.

  1. WEBSITE AVAILABILITY

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access due to maintenance, upgrades, technical issues, or circumstances beyond our control.

  1. CHANGES TO THESE TERMS

Mackys Luxury reserves the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this page.

Customers are encouraged to review these terms periodically.

  1. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the appropriate courts in Nigeria.

  1. CONTACT US

If you have any questions regarding these Terms & Conditions, please contact us.

Mackys Luxury

Email: info@mackysluxury.com

Phone: +234 8100522311

Location: 23, Road Market Amuwo-Odofin Plaza shop F6, Festac Town, Lagos.

Thank you for choosing Mackys Luxury.

We appreciate your trust and look forward to providing you with premium fashion products and an exceptional shopping experience.